Privacy Policy
Last updated: January 2025
1. Introduction
Lootkey ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services to purchase digital game keys and gift cards.
2. Information We Collect
Personal Information
When you make a purchase or create an account, we may collect:
- Name (first and last name)
- Email address
- Payment information (processed securely by our payment providers)
- IP address
- Device and browser information
Automatically Collected Information
When you access our website, we automatically collect:
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device identifiers
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send you order confirmations and digital keys
- Provide customer support
- Detect and prevent fraud
- Improve our website and services
- Comply with legal obligations
- Send promotional communications (with your consent)
4. Information Sharing
We may share your information with:
- Payment Processors: To process your payments securely
- Key Suppliers: To fulfill your digital product orders
- Service Providers: Who assist with our operations (hosting, analytics, email)
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties for marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order history and associated data may be retained for accounting and legal compliance purposes.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at [email protected].
8. Cookies
We use cookies and similar tracking technologies to enhance your experience on our website. For more information, please see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]