Frequently Asked Questions
Find answers to common questions about our service
I got charged but it said it failed
This is an authorization hold, not an actual charge. Your bank temporarily reserved the funds, but the payment was not completed on our end. The hold will automatically be released within 2-5 business days depending on your bank. We have no control over how long your bank takes to release it.
I got charged but didn't get a code
Your code was sent to the email you entered at checkout. Check your inbox and spam/junk folders for an email from us. Alternatively, create an account with the same email you used and your order will be waiting in the Orders section of your profile.
Why can't you take my card?
Our payment processor has fraud prevention rules that automatically evaluate each transaction. We cannot override the processor's decision. Try using a different card, disabling your VPN, or contacting your bank to authorize the transaction.
Orders & Delivery
Payments
Keys & Activation
Account & Security
Products & Platforms
Still have questions?
Can't find what you're looking for? Our support team is here to help.
Contact [email protected]